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Legal

Refund & Cancellation Policy

  • Effective date:
  • Operator: JUNYU LU, trading as Mideal

This policy explains how cancellations and refunds work for Mideal subscriptions and credit top-ups bought from JUNYU LU, trading as Mideal (“Mideal”, “we”, “us”). It forms part of our Terms of Service.

1. Our refund and cancellation terms

You may request a full refund within 7 days of your first payment. After that, fees for the current period are not refunded, and credits that have already been used are non-refundable. Plans never renew automatically: if you don't pay the renewal bill, your plan ends at the end of the current billing period, and you keep access until then. To request a refund, or to tell us you won't renew, email support@mideal.ai.

2. Free trial

The free trial lasts 30 days and includes 2,000 credits and up to 2 AI closers. No payment is needed to start. You will not be charged unless you choose a paid plan.

3. How to stop renewing

  • Plans never renew automatically. To stop, don’t pay the renewal bill: your plan ends at the end of the current billing period, and you keep access until then.
  • You can also email support@mideal.ai from the email address on your account, with your workspace name, to tell us you won’t renew.
  • Not renewing does not delete your account. If you would also like your account and data deleted, say so in your email.

4. How to request a refund

  • Email support@mideal.ai from the email address on your account. Include your workspace name, the payment date and the amount.
  • We will confirm the outcome by email.
  • Approved refunds are returned to the original payment method through Stripe. How long a refund takes to appear depends on your bank or card issuer.

5. Credit top-ups

Credit top-ups are one-off purchases and do not renew.

6. Delivery of the Service

Mideal is a digital service delivered online. You can use it through the Mideal Console as soon as you sign up, and a paid plan or top-up takes effect as soon as payment is confirmed. There is no physical shipping.

7. Payments to businesses that use Mideal

This policy covers only fees paid to Mideal. If you bought something from a business that uses Mideal, your payment went to that business through its own payment link or QR code. Mideal does not receive or hold those payments and cannot refund them — please contact the business directly.

8. Billing errors and disputes

If you think you have been charged in error, contact us straight away and we will look into it. Please contact us before opening a dispute with your bank or card issuer, so that we can help resolve it quickly.

9. Governing law

This policy is governed by the laws of the Hong Kong SAR.

10. Contact us

To request a refund, cancel, or ask a question, contact us: